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Product ReturnsRETURNS, EXCHANGES AND REFUNDS
We do not offer refunds, but we will do exchanges or store credits. We accept exchanges on defective items WITHIN 7 BUSINESS DAYS of receipt of order. For an exchange to take place, the returned defective item MUST contain original packaging, Sassy Kid Blanks original tags and cannot be washed or altered in anyway. ITEMS THAT HAVE BEEN WASHED OR ALTERED WILL NOT BE ACCEPTED FOR AN EXCHANGE. Once approved, SKB will replace the defective item or issue a voucher store credit that is valid for 1 year from the date purchased.
Upon receiving your shipment, it is important that you inspect ALL items in your order for any possible defects. While we screen all outgoing items for any defects, occasionally a factory defect we can't see might make it into a shipment. Our apologies if one did! Please contact us immediately using the return form below if after inspection you find a defect (with photo of defect included in your email) for approval. Upon approval, SKB will issue a return authorization number. We will not issue any replacements without a return number. We will send a replacement for any defective items reported to us within 7 BUSINESS DAYS OF RECEIPT OF YOUR ORDER. Defects reported AFTER 7 BUSINESS DAYS will not be issued replacements.